Our contact details
Name: Biddles of Guildford Ltd
Address: Ground Floor, 1 Ward Street, Guildford, Surrey, GU1 4LH
Phone Number: 01483 576 660
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Placing an online order
Making an online request
Making contact via our website
We also receive personal information indirectly, from the following sources in the following scenarios:
We will receive detail necessary from our payment portal to enable us to complete an online order
We use the information that you have given us in order to we use this information for processing of customer order, enquiries and refunds.
We may share this information with payment processing portal.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep contact details for 24 months after your last contact. We will then dispose your information by deleting digital records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Biddles of Guildford Ltd, 1 Ward Street, Guildford, Surrey, GU1 4LH; email: firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk